Frequently asked questions

Digital Door Viewer

Can I view the video feed from my LOOK at any time?

You can view a live video feed from your LOOK up to 60 seconds after a doorbell press or motion event.
Where will I see notifications when someone rings the doorbell?

When someone presses the doorbell on your LOOK, you will hear a doorbell chime from the device. You will also get a notification on your smartphone through the LOOK app. You can disable notifications to your phone within the app if you desire.
Can more than one person talk to a visitor at once?
LOOK only supports one live two-way communication session at a time. If a second user attempts to answer a doorbell they will get a notification explaining that the LOOK is already in use.
Can the visitor at my door see me during two way communication?

No, you can see and hear your visitor via the app, but the visitor will only be able to hear you.
Can I store more images if I use a bigger micro SD card?

LOOK stores 5,000 images on the SD card, increasing the size of the card does not increase this limit. Please note the microSD card is required for operation and is provided with your LOOK.
Is LOOK built to withstand outdoor conditions?

The LOOK camera is designed to be fully exposed to rain and dust. The camera is designed to work in temperatures as low as -20 C or -30F. The monitor is designed for temperatures above freezing.
What type of battery does the LOOK use?

LOOK comes with a rechargeable battery pack. The battery can be recharged while installed in the device or when removed using the provided micro USB cable and a standard 1 amp USB charger from your smartphone or other smart devices.
How long will my battery typically last?

The battery life you’ll experience with Look really depends very heavily on the settings you choose within the app as well as the traffic at your front door. For example, choosing to turn motion detection off, you’ll save quite a bit of battery life. If you choose to have photos taken rather than video, again you’ll save battery. Recharging the Look is very easy – Just pop out the rechargeable battery pack and connect to a power source via the micro USB cable that’s provided in the packaging.
How long does it take to recharge the Look battery?

Depending on your charger, the battery will take a few hours to recharge. Using a charger with less than 1amp output, such as some ports on a computer will cause the charging time to be longer. The battery LED will be green when completely charged.

Digital safes

My safe is running out of power, how can I open it?

You can either use the mechanical override key (for applicable models only) or plug-in a 9V battery to the emergency power supply plate and open the digital safe.

For some models, the battery case locates outside the safe box and you can replace the batteries directly. Please check the respective Product Manual of your Yale Digital Safe.

I forgot my PIN code, how can I open the safe?

Some digital safes can be opened with a master code while some have a mechanical key for emergency backup. Please check the User Manual of your Yale Electronic Safe.

I forgot my PIN code and lost the key, how can I open the safe?

Please contact your dealer for assistance.

I lost my mechanical key, how can I get a new one?

You can get a replacement key in most cases, please contact your dealer for assistance.

Where can I get a spare key made?

Please contact your dealer for assistance.

After replacing the battery, do I need to reset the PIN code or fingerprint?

No, system will keep your PIN code/ fingerprint records. 

What is a fire safe?

A fireproof safe is specifically built to withstand intense heat. All Yale fire safes have been thoroughly tested in the factories and by third-party inspection agencies to withstand heat up to 927°C for at least one hour. In case of fire, our fire safes can protect your essential documents and valuable digital data such as CD ROMS or DVDs.

Is a fire safe secure?

All Yale fire safes are secure and we categorize our safes by functions. Fire Safe is built to resist intense heat and protect your valuable possessions from fire. Security Safe delivers outstanding performance against physical attacks from burglary. The thickened walls, laser-cut doors and motorized lock make it a high performer.

If you are looking for a safe with outstanding performance in fire and theft protections, the Yale YFH/530/FG3 is your choice.

Which Yale digital safes are fireproof?

Our fireproof safes include:
YFM/310/FG2, YFM/420/FG2, YFM/520/FG2, YFM/695/FG2 and YDM/420/FG3.

Do you have biometric fingerprint safes?

Our biometric fire safes include:
YFF/420/FG2 and YFF/520/FG2.